Please read these GTCs (General Terms & Conditions) carefully. By accessing or using this site or our services or otherwise agreeing to these GTCs, you understand and agree to be bound by these GTCs and recognize that you may be waiving certain rights.

1. Introductory Provisions

1.1 These General Terms and Conditions (the “GTCs”) govern your (“you”, “your”, or the “Customer”) rights and obligations in connection with the use of services (the “Services”) provided by FunderPro Ltd, a company organized and existent under the laws of Malta, registered with the Malta Business Registry under the registration number C 104558 and registered address at ST Business Centre Balluta, Level 4, 196, Triq Censu Tabone, St. Julian’s Malta, Malta, and with its main place of business at ST Business Centre Balluta, Level 4, 196, Triq Censu Tabone, St. Julian’s Malta (“FUNDERPRO” and/or “our” and/or the “Provider” and/or the “Company” ), whether offered through the (the “Website”) or otherwise. Please read these GTCs carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these GTCs, nor should you use the Services unless you understand and agree to these GTCs.

1.2 By either registering on the Website or using the Services without registering, where registration is not required, not later than by your first use of the Service, you are entering into a contract with the Provider for the provision of your selected Services. The GTCs are a vital part of this contract, and by accepting the terms of the contract with the Provider, you are indicating your consent to the GTCs.

1.3 None Of The Services Provided To You By The Provider Can Be Considered Investment Services In Accordance With Applicable Laws. The Provider Does Not Give Or Provide To You Any Guidance, Instructions, Or Information About How Or In Which Manner You Should Perform Transactions When Using The Services Or Otherwise, Or Any Other Similar Information About The Investment Tools Traded, Nor Does The Provider Accept Any Such Guidance, Instructions, Or Information From You. None Of The Services Constitute Investment Advice Or Recommendations. No Employees, Staff, Or Representatives Of The Provider Are Authorized To Provide Investment Advice Or Recommendations. Should Any Information Or Statement Of Any Employee, Staff, Or Representatives Of The Provider Be Interpreted As Investment Advice Or Recommendations, The Provider Explicitly Disclaims That The Same Is Investment Advice Or Recommendations And Shall Not Be Responsible For Them.

2. Definitions

2.1. The definitions and rules of interpretation in this clause 2 apply in these GTCs:

2.1.1. “Client Portal” means the user interface located at the Website;
2.1.2. “Customer” means the user of the Services;
2.1.3. “Economic Calendar” means the calendar which refers to the scheduled dates of upcoming events, data releases and announcements that may affect the financial market.
2.1.4. “FunderPro’s Swing Account” is a type of account which allows traders to hold position(s) over the weekend and during new events.
2.1.5. “FUNDERPRO Trader” means the customer as defined under clause 12 below;
2.1.6. “GTCs” means these general terms and conditions;
2.1.7. “Trading Platform” means an electronic interface provided by the third party in which the Customer performs the simulated trading;
2.1.8. “Website” means the website

3. Age And Prohibited Jurisdictions

3.1 The Services are only intended for persons over the age of 18 residing in the jurisdictions in which the Services are available. By registering on the Website, you confirm that you are over 18 years of age. If you are under 18 years of age, you may not use the Services.

3.2 You agree to only access the Services from a country where they are available. You understand that there may be restrictions or laws in some countries that prohibit your access to or use of the Services, and you promise to only use the Services in compliance with all relevant laws.

3.3 The Provider reserves the right to refuse, restrict or terminate the provision of any and all Services to Customer that:(i) is subject to the relevant international sanctions, (ii) has a criminal record related to financial crime, or (iii) resides in a Prohibited Jurisdiction. You understand that there may be restrictions or laws in some jurisdictions that prohibit your access to or use of the Services, and you undertake any and all responsibility for using such services in compliance with the relevant laws of your jurisdiction (for more information on what jurisdictions may be deemed prohibited, please refer to our FAQs section).

3.4 Your personal data is processed in accordance with the

4. Services

4.1 The Services offered include providing tools for simulated foreign exchange trading in the FOREX market or simulated trading with other financial instruments on other financial markets. It also includes the provision of analytical tools, training and educational materials, access to the Client Portal, and other supplementary services. These Services can be accessed through the Client Portal or through applications provided by the Provider or third-party entities.

4.2 The simulated trading uses financial market information, but you acknowledge that any trading carried out through the Services is not real. The funds provided for simulated trading are purely fictional and you have no right to keep or use these funds outside of the Services. You acknowledge that these fictitious funds cannot be used for actual trading and you will not receive payment for these funds. Unless explicitly stated otherwise, you will not receive any compensation or profits based on the results of your simulated trading and you will not be responsible for covering any losses.

4.3 The Services can be ordered through the Website by completing the appropriate registration or order form. After registration, you will receive an email with the login details for the Client Portal and/or Trading Platform.

4.4 The Services compose of, among other things: FUNDERPRO Evaluation and FUNDERPRO Verification. These products may differ in the scope of the Services provided (e.g. by analytical tools available to the Customer).

4.5 Any data entered in the order for can be checked, corrected, and amended until the binding order of the Services. The order of the Services of your choice is made by submitting the order form. The Provider will immediately confirm the receipt of your order to your email address.  In the case of the FUNDERPRO Evaluation, the order is completed upon the payment of the fee for the selected option, whereby the contract between you and the Provider is executed, the subject of which is the provision of the FUNDERPRO Evaluation and,  if the conditions of the FUNDERPRO  Evaluation are met,  the FUNDERPRO  Verification.  The contract is concluded in English and English will be the prevailing language in the case of a dispute. The Provider archives the contract in electronic form and does not allow access to it.

4.6 The option of the FUNDERPRO Evaluation that you select when placing an order will also apply to the subsequent FUNDERPRO Verification. You will begin the subsequent verification and any related products using the parameters and currency that correspond to the FUNDERPRO Evaluation option you selected. This selection cannot be changed once made.

4.7 Restrictions specified in clause 4.5. will not apply to any new order of a FUNDERPRO Evaluation made by the Customer.

4.8 The Customer must ensure that all information provided to the Provider through the registration or order form, the Client Portal, or any other means is complete, accurate, and up-to-date. If there are any changes to the Customer information, the Customer must promptly notify the Provider and update the data in the Client Portal. The Customer is solely responsible for ensuring the accuracy and timeliness of the information the Customer provides. The Provider is not obligated to verify this information.

4.9 You acknowledge that to utilize our Services, you must secure the necessary technical hardware and software, including third-party software (e.g. software to use the Trading Platform), at your own cost and responsibility. The Website can be accessed through widely used web browsers. You bear the responsibility and cost of acquiring internet access, any required hardware, and obtaining and updating your web browser. The Provider does not guarantee compatibility with any specific hardware or software and does not impose any additional fees for internet connectivity.

4.10 You acknowledge that the Providers of trading platforms are separate entities from the Provider and that their own terms, conditions, and privacy policies will be in effect when you use their services and products. It is your responsibility to read and understand these terms, conditions, and privacy policies before submitting an order form.

4.11 If the Customer places an excessive number of orders for the Services within an unreasonable time frame, the Provider may send a warning through the Client Portal as a preventive measure to prevent any potentially harmful activity by the Customer. If this unreasonable behavior persists after the warning, the Provider reserves the right to stop processing any further orders from the Customer. If the Provider determines that the Customer’s actions fall under the material breaches in terms of §10 hereinbelow, then the Provider reserves the right to undertake the appropriate actions thereto. The Provider has the discretion to determine what constitutes unreasonable behavior and the limits for such determination.

4.12 You acknowledge that if you provide an identification number, tax registration number, or other similar information in the registration or order form or in the  Client  Portal, or if you state that you are a  legal entity, you will be considered as an entrepreneur (trader) for the purposes of these GTCs and when using the Services, and the provisions of these GTCs or the applicable law that grant rights to consumers will not apply to you.

5. Fees

5.1 Access to FUNDERPRO Evaluation or the Services provided under the FUNDERPRO Evaluation are subject to payment of a fee (the “Fee”).
5.1.1 Subject to the terms and conditions hereto, the FUNDERPRO may reimburse the Fee upon the successful completion of a challenge, in accordance with the information provided at Buy challenge – FunderPro or at the moment of purchase, whether by means of the corresponding increase to the first payout or otherwise upon request.

5.2 The fee for the FUNDERPRO Evaluation varies according to the option selected and depends on the amount of the initial capital, the degree of the acceptable risk, the parameters that must be fulfilled so that the conditions of the FUNDERPRO  Evaluation and the subsequent FUNDERPRO  Verification are met,  and possibly other. More detailed information on individual options and fees for those options are provided on our Website The final fee will be determined based on the option you select when completing the form for ordering the FUNDERPRO Evaluation.

5.3 The Provider reserves the right to offer the Services under individually negotiated terms. The Provider has sole discretion in determining these individually negotiated terms. Individual discounts and other benefits cannot be combined unless explicitly stated otherwise by the Provider.

5.4 Below is a non-exhaustive list of instances in which the Customer is  not  entitled  to  a  refund  of  the  Fee:

5.4.1 if the  Customer  cancels  the  Client  Portal  or  requests the cancellation by email,; if the Customer terminates the use of the Services prematurely (for example, fails to complete the FUNDERPRO Evaluation or FUNDERPRO Verification); fails to meet the conditions of the FUNDERPRO Evaluation or FUNDERPRO Verification; violates these GTCs.

5.5 If the Customer makes an unjustifiable complaint regarding a paid fee or disputes the Fee with their bank or payment service provider (such as through chargeback services, dispute services, or similar services) and requests a cancellation, annulment, or refund, the Provider reserves the right, at their discretion, to cease providing Services to the Customer and refuse any future provision of Services.

5.6 The Provider retains the right to alter the fees and parameters of the Services at any time, including the parameters for their successful completion. The changes will not apply to Services that have already been purchased before the notification of the changes.

6. Payment Terms

6.1 The Fees for the FUNDERPRO Evaluation options are in US Dollars, or any such other currency as listed on the Website. If you choose a currency other than US Dollars, the Fee for the selected FUNDERPRO Evaluation option will be converted based on our rates and will be displayed as the payment total in your selected currency for your review prior to confirming the order. Please be aware that if the payment is made in a currency other than the one selected on the Website, the amount will be converted based on the current exchange rate applied by the third-party payment provider at the time of payment. Also, any exchange premiums are payable by you.


6.2 All taxes are included in the service fees. If the Customer is an Entrepreneur such a Customer is required to fulfill its tax obligations as per the applicable laws. In case of any tax liability, such Customer must make proper payment for taxes or any other fees.


6.3 The Fee can be paid via credit/debit card, cryptocurrency, or any such other payment method offered on the Website.


6.4 If paying by credit/debit card or any other quick payment method, the payment will be made instantly. The Customer is responsible for any fees charged by the selected payment service provider (as per their current price list) and must ensure the complete fee for the chosen FUNDERPRO Evaluation is paid.

7. Client Portal And Trading Platform

7.1 Only one Client Portal is permitted per Customer and all of the Customer’s Services must be maintained in the Client Portal

7.2 The total  number  of FUNDERPRO  Evaluations and FUNDERPRO Verifications per  one  Client  Portal  may  be limited depending on the total sum of the initial capital amounts of the products ordered by  the  Customer  or  on  the  basis  of  other

7.3 Unless the  Provider grants an exception to the Customer, the initial capital amounts may not be transferred between the individual products or mutually The Customer is prohibited from transferring or combining the Customer’s performance, Service parameters, data, or any other information between the products.

7.4 Access to the Client Portal and  Trading Platform is protected by the Customer login data, which the Customer may not make available or share with any third party. If the Customer has registered as a legal entity, the Customer may allow the use of the Services through the Customer’s Client Section to the authorized employees and representatives. The Customer is responsible for all activities that are performed through the Client Portal or Trading Platform. The Provider bears no responsibility, and the Customer is not entitled to any compensation, for any misuse of the Client Portal and Trading Platform, or any part of the Services, nor is the Provider responsible for any negative consequences thereof for the Customer, if such misuse occurs for any reasons on the part of the Customer.

7.5 It may be necessary for the Provider to perform scheduled or unscheduled repairs, maintenance, or upgrades, and such activities may temporarily degrade the quality of the Services or result in a partial or complete outage of the Services. The Provider provides no assurance that you will receive advance notification of such activities or that the Services will be uninterrupted or error-free. Any degradation or interruption in the Services shall not give rise to a refund or credit of any fees paid by you. In particular, the Provider bears no responsibility, and the Customer is not entitled to any compensation, for the unavailability of the  Client Portal or  Trading Platform and for damage or loss of any data or other content that the Customer uploads, transfers, or saves through the Client Portal or Trading Platform.

8. Term; Termination; Suspension Of Services

8.1 The term of the GTCs commences on the Customer’s first use of the Services and continues through any subsequent use of the Services thereafter. 

8.2 The Customer may at any time request the cancellation of the GTCs by sending an e-mail to  Sending a  request for  the cancellation of the  GTCs is considered a request for termination of the contract by the Customer, with the Customer being no longer entitled to use the Services, including the Client Portal and Trading Platform. The Provider will immediately confirm the receipt of the request to the Customer by email, whereby the contractual relationship between the Customer and the Provider will be terminated. In such a case, the Customer is not entitled to any refund of the fees already paid or costs otherwise incurred.

8.3 Any unauthorized use of the Services will be deemed a material breach of the GTCs. The Provider, in its sole discretion, may terminate your password, account, or use of the Services if you breach or otherwise fail to comply with the GTCs. If Service is suspended, whether for non-payment or any other reason, in order to reinstate service, you must re-subscribe to the Services, including the payment of any fees required to be paid by a new subscriber.

8.4 As long as the subscription is active, the Customer receives lifetime account status. An account is considered active if the subscriber has contacted the Provider within the previous 120 days or if there has been a successful attempt to log into the Client Portal. The account will be disabled if it is inactive for more than 120 days. The Customer may reactivate the account by sending a request in writing.

8.4.1 Without prejudice to the foregoing, the Provider shall effect a non-refundable termination of the provision of the Services should the Customer fail to place a trade order for a period no shorter than ninety (90) consecutive days, at any time following the respective account’s activation date.

9. Rules Of Funderpro Challenge

9.1 During the FUNDERPRO Evaluation and FUNDERPRO Verification simulated trading carried out on the Trading Platform,  you may perform any transactions, unless these may be construed as breach in terms of clause 10. Also, you consent to abide by ethical standards and guidelines when trading on financial markets (e.g., risk management rules). The terms of the Trading Platform you have chosen for trading may also place restrictions on you.

9.2 You agree that information about the demo trades you conduct on the Trading Platform may be available to the Provider. You give the Provider your permission to share this information with individuals or entities that are a part of its group or are somehow connected to it. You also give the Provider and these individuals or entities permission to use this information as they see fit. You acknowledge that these actions may be taken automatically without additional authorization from you, including without the need for further consent, consultation, or approval, and that you are not entitled to any payment or other compensation for the Provider’s use of the data.

9.3 The Provider is aware that through your demo trading, you do not offer the Provider any suggestions or advice regarding investments. You understand that you can halt your demo trading at any time on the trading platform.

9.4 The information presented on the Trading Platform, as well as any interruption, delay, or inaccurate market information displayed through your Client Portal, are not the responsibility of the Provider.

10. Orders Placement; Timing & Price.

10.1. Significant releases and events. It is your responsibility to have no open position(s) for the associated symbols, as listed hereunder, two (2) minutes prior as well as two (2) minutes after the Economic Calendar release(s). The only exception applies to FunderPro’s Swing Accounts, in which you can hold a position that was opened no more than two (2) minutes prior to the restricted Economic Calendar release(s). Furthermore, it is also your responsibility to be aware of when the restricted Economic Calendar release(s) are taking place:

CountryNews ReleaseSymbols
USANon Farm PayrollsAll
USARetail SalesAll
USAMichigan Consumer sentimentAll
USACore PCE Price Index m/mAll
USAADP Non-Farm Employment ChangeAll
USAISM Manufacturing PMIAll
USAISM Services PMIAll
USAFlash Manufacturing PMIAll
USAFlash Services PMIAll
USACrude Oil Inventories (EIA)USOil, UKOil
USANatural Gas Inventories (EIA)NGAS
USAFED Interest Rate decisionAll
EUECB Interest rate decisionAll EUR FX pairs
UKBOE Interest Rate decisionAll GBP FX pairs

10.1.1  The foregoing notwithstanding, we keep an updated list of further important releases, or significant events, and their associated symbols, at, in relation to which new positions must not be opened before and during the two (2) minutes following the economic release pursuant to the respective economic calendar.

10.2. Adherence to market hours and prices. All positions must be closed no later than two (2) hours in advance of the closing of the relevant market (e.g., every Friday, at 2200h, all FOREX positions must already be closed). A trading halt lasting more than two hours is considered a holiday during which the trader must not have any open positions.

10.2.1  We reserve the right to close any such positions, or otherwise terminate your account, when found in breach of, or otherwise in the event of failure to adhere to, the challenge rules or the trading agreement in terms of §§ 10.1, 10.1.1 and 10.2 hereinabove , as the case may be.

10.3. Off-market prices and colluding to take advantage of opposite positions. Trades executed on prices that are demonstrably off-market prices shall be canceled and any and all profits and losses generated by them annulled.

10.3.1 Wrongful or fraudulent use of hedging strategies (i.e., simultaneously holding opposing positions in different accounts), whether alone or together with other traders, is strictly forbidden. Should we verify that you have undertaken such practice at any time, you will be construed in material breach of the challenge rules or the trading agreement, as the case may be, and the related positions shall be summarily closed.

11. Funderpro Evaluation And Funderpro Verification

11.1 Upon payment of the selected FUNDERPRO Evaluation option fee, the Customer will be sent the necessary login details for the Trading Platform via email or the Client Portal. To activate the FUNDERPRO Evaluation, the Customer must initiate the first demo trade on the Trading Platform.

11.2 As a consumer, it is acknowledged that upon opening the first demo trade, the Provider is explicitly requested to fulfill the Services prior to the expiration of the withdrawal period, affecting the right to withdraw from the contract as elaborated in Clause 17.

11.3 Failure to activate the FUNDERPRO Evaluation within 30 calendar days from the day on which it was made available will result in access suspension. Access renewal can be requested via the Client Portal or by emailing within 6 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.4 The FUNDERPRO Evaluation duration is unlimited.

11.4.1 The foregoing notwithstanding, should the Customer fail to place a trade order within the ninety (90) days immediately following the account’s activation, the provision of the Services shall be terminated without the possibility of a fee refund.

11.5 The following parameters must be met by the Customer in order for the Customer to meet the conditions of the FUNDERPRO Evaluation:

11.6 If the Customer has met the conditions of the FUNDERPRO Evaluation specified in clause 11.5, and at the same time has not violated these GTCs, the Provider will determine the FUNDERPRO Evaluation as successful and will make FUNDERPRO Verification available to the  Customer free of charge by sending login details to the Customer’s e-mail address or Client Portal.

11.7 The Customer may request the evaluation of the FUNDERPRO Evaluation at any time by sending a request to

11.8 The Provider does not have to evaluate the FUNDERPRO Evaluation if the Customer has not closed all trades.

11.9 The Customer activates  FUNDERPRO Verification by opening the first demo trade in the  Trading Platform.

11.10 Failure to activate the FUNDERPRO Verification within 30 calendar days from the day on which the Customer received the new login data will result in access suspension. Access renewal can be requested via the Client Portal or by emailing within 6 months of the initial suspension. If not, the provision of the Services will be terminated without the possibility of a fee refund.

11.11 The FUNDERPRO Verification lasts for an unlimited time from the date of its activation.

11.12 The following parameters must be met by the Customer in order for the Customer to meet the conditions of the FUNDERPRO Verification:

11.13 Provided that the above conditions are satisfied, the FUNDERPRO Verification will be reviewed by the Provider for success, and the Customer may be proposed for the FUNDERPRO Trader program. The Customer may request FUNDERPRO Verification evaluation at any time by contacting or via the Client Portal. If the Customer has not concluded all trades, the Provider is not obligated to assess FUNDERPRO Verification.

11.14 Failure to adhere to the conditions outlined in Clause 11.5. during the FUNDERPRO Evaluation will result in an unsuccessful evaluation, denying the Customer subsequent FUNDERPRO Verification access. Non-compliance with the conditions specified in Clause 11.12. During FUNDERPRO Verification will result in an unsuccessful evaluation, and the Customer will not be considered a candidate for the FUNDERPRO Trader program. In either case, the Customer’s account and Services will be terminated without the possibility of a fee refund.

12. Funderpro Trader

12.1 If the Customer is successful in both FUNDERPRO Challenge and FUNDERPRO Verification, the Customer will be offered  a  contract  by  the  Company,  in its sole discretion to participate in the FUNDERPRO Trader Program. The terms, conditions, and agreement between the Customer, who participates in the FUNDERPRO Trader Program, and the Company, will be governed by an agreement separate to these GTCs.

13. Use Of The Website, Services, And Other Content

13.1 All elements of the Website and its Services, including the Client Portal, its appearance, and its various multimedia components such as texts, graphics, icons, and images, are collectively referred to as the “Content.” The Content is protected under copyright laws and other legal regulations and is owned by the Provider or the Provider’s licensors. The Provider grants a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable permission to utilize the Content solely for personal use and in accordance with the Services’ intended purpose. The Content remains the property of the Provider or its licensors and is not sold or transferred to the Customer.

13.2 All trademarks, logos, trade names, and other identifying marks are the property of the Provider or the Provider’s licensors. Usage of such identifying marks by the Customer is not authorized by the Provider.

13.3 Both the Customer and the Provider agree to conduct themselves with integrity and fairness in fulfilling their contractual obligations and in their interactions with one another. Specifically, neither party will engage in conduct that would harm the reputation or legal interests of the other party. In the event of any disputes or disagreements, the Customer and the Provider will seek to resolve them in accordance with these GTCs and the relevant laws.

13.4 Other than the specific rights outlined in these GTCs, the Provider does not extend any additional rights to you regarding the Services and other Content. Your use of the Services and other Content must be strictly in accordance with these GTCs.

13.5 When accessing the Services and other Content, the following is prohibited:

13.5.1 to use  any  tools  that  may  adversely  affect  the  operation  of  the Website and Services or that would be intended to take advantage of errors, bugs, or other deficiencies of the Website and Services;

13.5.2 to circumvent  geographical  restrictions  of  availability  or  any  other technical restrictions;

13.5.3 to make copies or back-ups of the Website and other Content;

13.5.4 to reverse-engineer,  decompile,  disassemble  or  otherwise  modify the Website and other Content;

13.5.5 to sell,  rent,  lend,  license,  distribute,  reproduce,  spread,  stream, broadcast, or  use  the  Services  or  other  Content  otherwise  than as permitted;

13.5.6 to use  automated  means  to  view,  display  or  collect  information available through the Website or Services; and

13.5.7 to use any other tools or means the use of which could cause any damage to the Provider.

13.6 The provisions of clause 13 are not intended to deprive the Customer of the Customer’s consumer rights which cannot be excluded by law.

14. Disclaimer

14.1 You recognize that the Services and other Content are given “as is” with all their errors, imperfections, and shortcomings, and you accept that using them is your sole responsibility and at your own risk. The Provider disavows any legal, contractual, or implicit warranties of any sort, including but not limited to warranties of quality, merchantability, suitability for a particular purpose, and non-infringement of any rights, to the maximum extent permitted by law.

14.2 The Provider shall not be liable for any damages, including indirect, incidental, special, punitive, or consequential damages, such as lost profits, loss of data, personal or non-monetary harm, or property damage, resulting from the use of the Services or reliance on any tool, functionality, information, or other content available in connection with the Services or on the Website. The Provider is not responsible for any third-party content, products, services, or applications that the Customer may use in connection with the Services. To the maximum extent permitted by applicable laws, the Provider disclaims any statutory, contractual, express, and implied warranties of any kind, including any warranty of quality, merchantability, fitness for a particular purpose, or non-infringement of any rights. In the event that the Provider’s liability is established in connection with the operation of the Website or provision of the Services by a court of justice or any other competent authority, this liability shall be limited to the amount equivalent to the fee paid by the Customer for the Services that caused the loss.

14.3 The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without any compensation.

14.4 The Provider shall not be held responsible if it fails to deliver the purchased Services due to severe technical or operational issues that are beyond its control, or during a crisis or impending crisis, natural calamity, war, rebellion, pandemic, a threat to a large number of people, or other force majeure events. Additionally, if the Provider is unable to provide the Services due to any legal obligations or a directive from a public authority, it will not be held liable.

15. Violation Of The GTCs


16. Communication

16.1 You acknowledge and agree that all communication from the Provider or its partners in connection with the provision of  Services will take place through the  Client  Portal or your e-mail address which you register with us, as applicable.  Written electronic communication by e-mail or through the Client Portal is also considered to be written communication.

16.2 Our contact e-mail address is and our contact address is ST Business Centre Balluta, Level 4, 196, Triq Censu Tabone, St. Julian’s Malta, Malta.

17. Right To Withdraw From A Contract

17.1 If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution. PLEASE  NOTE  THAT  IF  YOU  START  PERFORMING DEMO TRADES BEFORE  THE  EXPIRY  OF  THE  SPECIFIED  TIME  LIMIT,  YOU  LOSE  YOUR  RIGHT  TO WITHDRAW FROM THE CONTRACT.

17.1.1 For the avoidance of doubt, throughout the fourteen (14) days immediately following the date of the Customer’s first subscription to the Services, the Customer may be entitled to cancellation with a fee refund, should the respective account remain inactive, or otherwise the Customer have effected no trade order placement, during the consecutive days counted from the subscription date until the date of the request for cancellation pursuant to § 17.2 hereinbelow.

17.2 To withdraw from the contract, you must send an email to within the specified time limit. If you do withdraw from the contract, we will refund you all fees we have received from you without undue delay, no later than 14 days after your withdrawal. The refund will be made in the same way you paid the fees.

17.3 The Provider is entitled to immediately withdraw from the contract in the case of any breach by the Customer specified in Clause 15.

18. Defective Performances

18.1 If the Services do not correspond to what was agreed or have not been provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay by sending an email to When exercising the rights from defective performance, you may request that we remedy the defect or provide you with a reason and if the defect cannot be remedied, you can withdraw from the contract or claim a reasonable discount on a case-by-case basis.

18.2 We will try to resolve any complaint you may lodge as soon as possible (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint as per clause 20.

19. Changes To The GTCs

19.1 Please note that the Provider might change the content of these GTCs from time to time, therefore the content of the new GTCs  will prevail. Nonetheless, the Provider will notify you upon such changes taking effect via Client Portal or via email.  The FUNDERPRO Evaluation and the subsequent FUNDERPRO Verification are provided throughout the period of their duration pursuant to the version of the GTCs which was valid and effective at the time at which the relevant FUNDERPRO Evaluation was ordered.

20. Complaints

2.1 The Provider takes your complaints seriously and shall use its best endeavors to resolve Your complaint as soon as possible.

20.2 If You have a complaint to make regarding our services, contact us via

20.3 We encourage You to establish contact as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence thereof. We will acknowledge any complaint made by You immediately, or in any event, within 24 hours thereof. Your complaint will be escalated to the appropriate personnel. If Your complaint remains unresolved after a period of 10 days, we shall:

20.4 Write to You explaining the final decision;

20.5 Clarify that this is the end of our internal complaints process;

20.6 At your own discretion, guide you on how to make a complaint to Malta Competition and Consumer Affairs Authority.

21. Choice Of Law And Jurisdiction

21.1. Any legal relations established by these GTCs or related to them, as well as any related non-contractual legal relations,  shall be governed by the laws of   Malta. The Parties irrevocably agree that the courts of Malta shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the GTCs or its subject matter or formation (including non-contractual disputes or claims).

21.2. The provisions of clause 21.1. do not deprive the consumers of the protection afforded to them by the mandatory laws of the relevant Member State of the European Union or any other jurisdiction.

22. Final Provisions

22.1 These GTCs  constitute  the  entire agreement  between  you  and  us and supersede all prior agreements relating to the subject matter of the GTCs, whether verbal or written, with respect to the subject matter hereof.

22.2 Nothing in these GTCs is intended to limit any legal claims set out elsewhere in these GTCs or arising from the applicable law. If the Provider or any third party authorized thereto does not  enforce  the  compliance  with  these  GTCs,  or delays exercising its rights under this GTCs, this  can  in  no  way  be  construed as a waiver of any right or claim.

22.3 They acknowledge and agree that the Provider may   assign   any   claim   arising   to   the   Provider   from   these   GTCs or any agreement to a third party without your consent. The  Customer is  not  authorized to  transfer  or  assign the Customer’s  rights and  obligations  under  these  GTCs  or  any  agreements  or  parts thereof, or any receivables arising from them, in whole or in part, to any third party.

22.4 Should any part, term or provision of GTCs be declared invalid, void or unenforceable, all remaining parts terms and provisions hereof shall remain in full force and effect and shall in no way be invalidated, impaired or affected thereby.

22.5 Prior to  the acceptance  of  these  GTCs,  the  Customer  has  carefully  assessed the possible risks arising from them and accepted those risks.


We are dedicated to providing a fair and consistent service to everyone. We believe that everyone who contacts us has the right to be heard and understood, and also respected. We believe that our staff have the same rights, and we must provide a safe working environment for our staff. We must also ensure the efficient and effective operation of our business, so that we can provide a good service to everyone who is using our business. We may decide to restrict access to our service where we consider someone’s actions or behaviour are likely to have a negative effect on our staff or our work. This policy sets out the kinds of actions and behaviour that may have a negative effect, and what we will do in these circumstances. This policy applies to everyone who interacts or communicates with us, including clients, potential clients, affiliates, and users of our means of communication – email, chat, and telephone. We recognize that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behaviour might have on other people. Our rights All our staff have the right not to be subjected to aggressive, offensive, or abusive actions, language or behaviour, regardless of the circumstances. This means any actions or behaviour that could cause staff to feel intimidated, threatened or offended. These include, but are not limited to – threats, physical violence, personal verbal abuse, derogatory remarks, and rudeness, whether made to the member of staff directly or elsewhere. Deliberately provocative or inflammatory statements and unsubstantiated allegations can also amount to abusive actions or behaviour. Violence can be defined in various ways – it also includes behaviour or language, whether oral or written, that may cause staff to feel afraid, threatened, or abused. If someone makes unreasonable demands on us or our staff or is unreasonably persistent, that may have an impact on our ability to review the person’s complaint or the complaints of other people who are using the services. Some examples include the following: requesting responses within an unreasonable timescale; insisting on speaking to or corresponding with a particular member of staff, frequent phone calls, emails, or online chats; repeatedly changing the substance of the complaint or raising unrelated concerns. Examples of unreasonable persistence include: continual refusal to accept that a decision has been made in relation to a complaint; insisting that we answer questions when we have done so or explained why we will not; persistent refusal to accept explanations relating to what we can or can’t do; sending emails to multiple members of staff; or repeatedly trying to revisit a case through our internal processes, once those processes have come to an end.